Refund Policy
Current product is free
Sightra is currently provided free of charge. There are no paid subscriptions, in-app purchases, or hidden fees in the software as shipped. If you were not charged by us, there is nothing to refund.
If paid features are added later
Before any paid plan goes live we will show the price, billing period, and what you get. We will not add surprise charges. If we take payment in future:
- You may request a refund by emailing support@sightra.net within 14 days of a charge you did not authorise, or where the paid feature was unavailable because of a fault on our side.
- Refunds, if granted, will be returned to the original payment method where the processor allows it.
- App-store or platform fees billed by Apple, Google, or similar are subject to those stores’ refund rules.
Donations and third parties
If you donate or pay a third party (for example a volunteer platform), that is not a Sightra product charge. Contact that organisation, or support@sightra.net if you are unsure who billed you.
This document describes current product behaviour as implemented in the Sightra codebase. It is not legal advice and is not a claim that the product is certified under any accessibility, medical, or data-protection regime. Qualified counsel in Kenya should review this text before you rely on it.